SYNCOR

Syncor partnered with our team to turn their fragmented operations platform into a focused, AI-assisted control center. We untangled complexity, automated repetitive workflows, and rebuilt the experience around speed, transparency, and measurable business outcomes.

Industry

Operational Intelligence

Timeline

12 Weeks

Platform

Web + Product Experience

Snow-capped mountains reflecting in calm water at sunset

Syncor was scaling quickly, but scattered systems were dragging adoption. New customers struggled to see value fast, internal teams were flooded with manual work, and critical decisions kept getting delayed.

We focused on stripping away noise at every layer — from how prospects first experience the product to how operators coordinate behind the scenes. Each decision was tied to a clear metric, a clear owner, and a clear improvement in momentum.

We re-authored critical workflows, rebuilt the interface for instant comprehension, and embedded AI into triage, routing, and reporting. Instead of simply adding options, Syncor gained a sharper system that anticipates context, guides action, and reduces drag.

Activation Rate

Issue Resolution

Manual Workload

an abstract red and orange background with curves

Behind every structural change was a strategic tradeoff. We mapped friction across the funnel, wired in automation where humans added least value, and tied each improvement back to revenue, reliability, and user clarity.

This wasn’t a coat of paint. It was a reset of how Syncor explains its promise, trains customers, and gives internal teams the tools they need to act with certainty.

Today, Syncor runs with structure, intelligence, and calm speed — a reminder that meaningful AI is not spectacle, but discipline, alignment, and impact you can actually measure.

Working with this team fundamentally changed how we run the company. They didn’t just “fix our UX” — they helped us wire intelligence into the way we work. Our customers feel it, our teams feel it, and the numbers keep proving it out.

Elena Park

Chief Operations Officer, Syncor

Syncor’s transformation was never about dressing up dashboards — it was about building clarity, speed, and intelligence into the core of the platform. By reducing moving parts and placing AI where it actually compounds value, we helped turn a scattered operations tool into a dependable control layer. Today, Syncor ships decisions faster, wastes less human attention, and runs with the kind of confidence that only thoughtful, well-designed systems can deliver. This is the version of AI progress we care about.

Our Works